Annual Support Terms of Service
Support Hours: 9 am to 5 pm, MST (Monday – Friday)
Support Phone: 888-751-1911
Support E-mail:

Included Components
• Enhancements that are provided to all other customers of its services offering under support.
• Bug fixes to bring the services into substantial conformance with its then current user guide.
• Online Resources including FAQ’s, Tutorials & User Guides.
• Scheduled Outages are generally scheduled outside support hours and customers are usually notified via e-mail.
• Business taxpayer phone & e-mail inquiries.
• Municipality phone & e-mail support.
• Daily Back Up.
• Secure Server.
• Unlimited Municipality Logins.

Excluded (Additional) Services

• VRBO Auditing Services
• Delinquency collection efforts (i.e. communications with past due business owner accounts).